- We are a UK based company based in London, we ship to EU Countries excluding some Islands like Canarias, Reunion, Martinique, Guadeloupe, French Bolivia and so on islands.
- For UK Local, Please kindly allow 7 days maximum for delivery from the date of payment, although we dispatch items generally within two workdays after payment is cleared. For Countries outside from UK, Please kindly give us 10 days for Delivery. No Local Pick-up service.
- As Per eBay Guidelines , We are Unable to change your shipping address once we received your payment, and we can only ship to your shipping address registered in your paypal account ,so please leave a correct shipping address for us when paying. we will not be responsible for any undeliverable or incorrect paypal shipping address. so please verify your shipping address before checkout. Once item is sent out, you could not re-correct the shipping address.And please give us your phone number for shipping, it is necessary for such a valued items.
- We do not send to PO Box shipping address, which is not accepted by the shipping company.
- All our products will be checked and packaged in good condition before we sent.
- We accept money back and new replacement guarantee. So if you are not satisfied with our products, Please do not simply leave bad feedback ,Please kindly contact us by any time at first, we will do best to help and provide best solution to make customers satisfied.
- Please kindly note that We will not be responsible for any delays caused by courier service or by International Customs Inspections, but if you do not get the package in time, please feel free to contact and advice us, we will do best to help with any issues.
- The price and shipping cost does not include any extra handling service freight for remote area. so if your place is belong to remote area, you would need to pay extra GBP 18, which is charged by the shipping company , not us. you can check your shipping address on the website for confirmation , thanks for your cooperation and understanding.just check with City name or post zip code on DHL online site.
- buyers from countries outside from European Union, please note that you should pay custom, duty, vat and tax by yourself, the price do not include those fee for you. thanks for your understanding.
- We accept payment with Paypal.
- Please make payment within one week after you buy, otherwise, eBay system may open unpaid case automatically against to you, which is not good for your account. thanks for your understanding.
- If your payment is echeque or pending or under paypal review, due to security issues, we can only ship items after the mentioned payment status gets cleared.
- we are UK Local based company, we provide UK local warranty and after-sales service for EU countries for all of our items in One Year.
- Accept Return within 30 Days without reason---we allow exchange or refund (at Buyer's option) for the defective product or dissatisfied purchase within 30 days.
- Though we double check and test the items before sending, it may be damaged somehow in the delivery. so If the parcel arrived on death or damage, or you do not like the item , please just feel free to contact us at first time to get warranty service. IF you want or have to return the parcel, please contact us to get RMA number for return.
- Please check the parcel before the courier leaves. If you receive a broken item or parts missing, please keep the original package and email the photos to us within 5 days. we will give you a satisfied solution.
- No warranty offered as:
- Damaged by : Undue wear, dirt, misused, improper installation, accident
- Disassembled or Repaired by unauthorized person
- Any damages caused by improper packaging when return the item back to us
- Please provide a right shipping address and contact information, the courier company will return the package after attempting to deliver twice. Under this Condition?if buyer requests us to resend the parcel, buyer should be responsible for allthe return and resend postage. thank you for your understanding and attention.
- We suggest to install products by a professional. And please kindly test the item before installation, to make sure everything is good . And we are not responsible for installing or uninstalling service issue.
- It will be highly appreciated if you can leave us a positive feedback with 5 Star DSR, it will encourage us to do better and better.
- We have the latest technology, provide newest Products of good quality, high performance but most competitive price, good value for money.
- This is our new account, so we will provide better product and better price, of course, we will also better and more Professional customer service than other sellers. Just feel confident to buy from us, if any question, just email us, we will get back to you as soon as possible in 12 hours.
- We work from 8:30am-18:00pm (Hong Kong Time) except weekends and public holidays.
- Because we are new ebayer here, Not Only do we sell items with lower price, but also we provide better service than any other sellers. we do everything we can to help and service our customers, no matter what happens, we do whatever we can to make our customer absolutely satisfied, just buy from us with 100% confidence! thanks.
