Dispatch Times - We aim to dispatch your order within 3 working days. However, if you have failed to advise us of a name this could hold up the process. At busy times we reserve the right not to contact you further for personalisation details after sale.
If you require something urgently please contact us and we will aim to oblige.
An automatic email will be sent to you once your item has been dispatched.
Returns Policy
All our items are printed to your specifications whether they include a name or not, and are therefore not returnable. However, if we have made a mistake in the name or image we will accept a return and replace it.
This does not affect your statutory rights of return if an item is broken or damaged upon receipt. However, any damage must be notified to us within 15 days of posting for all UK and NI customers.
Replacement items will be produced and sent to you upon proof of damage being obtained.
Only items that are not personalised may be returned and exchanged provided that the item(s) are returned in its original ‘as new’ condition.
All returns will be refunded less the postal costs.
For exchanges you will be responsible for the postal costs involved.