Please understand that OWAYSAFE does not provide free shipping service for the return or exchange. Customers will be charged a 15% restocking fee of the original item purchased plus cost of return shipping and replacement shipping if happens.
Return or exchange requests in regarding to product defectiveness or damage may require authentication including but not limited to Pictures or Video of damaged goods. Please do not dispose parts until instructed. Failure to provide authenticating documentation could result in denial of the current warranty claim and forfeit of future warranty.
OWAYSAFE is not responsible for the shipping cost of return and replacement occurred in warranty process.
Please understand that we will not be responsible for the shipping cost of return and replacement occurred in warranty process.
Please note that the warranty does not cover any damages arising from a failure to operate the product within its intended uses, and no reimbursements will be given for the delay, labor, mileage, or any other costs involved in the installation or re-installation of the auto parts in question. Warranty does not cover parts installed for an incorrect application.
Warranty may require authentication including, but not limited to Pictures or Video of damaged goods. Please do not dispose parts until instructed. Failure to provide authenticating documentation could result in denial of the current warranty claim and forfeit of future warranty.
We have warehouses set up in the east and west US, cooperating with strong shipping carriers, so you can always trust our shipping performance and delivery service.
We will cherish every opportunity to provide our products and service, your satisfaction takes 100% importance in our pursuit!