Customs & Taxes
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- Shipments outside the U.S.A. may be subject to additional duties, tariffs, value added tax (VAT), Brokerage Fees, etc. (unless otherwise noted)
- These fees are responsibility of the buyer.
- These fees are not included in our shipping charges or purchase price at checkout. (unless otherwise noted)
- These fees are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
- Contact your country's local Customs office for more information.
- We do not mark items as "gifts"
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Delivery and Missing Packages
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- We highly suggest you have your package shipped to a safe location where a person will be present to accept the package during daytime hours. Many international shipments will not require a signature upon delivery.
- Most carriers will leave your package at the delivery address without needing a person available to accept the package, such as leaving the package near an entrance door, porch or garage. This solely at the discretion of delivery driver handling your route.
- If for any reason your package gets delayed, please contact the shipping carrier directly (Fedex, DHL, USPS, UPS, etc). Once we have handed your package over to the shipping carrier to be sent via the requested service, the package is in their possession and they are responsible for it's safe and timely delivery.
- If your tracking information states 'Delivered', but you have not yet received your package you should:
* Verify the shipping address you provided at checkout was correct.
* Check your door or mailbox and look for a notice left of attempted delivery.
* Look around the delivery location for your package (e.g. a doorstep, front porch, back porch, garage, window, etc).
* Ask surrounding neighbors if the mail carrier accidentally delivered your package to them. (A well-meaning neighbor might have taken your package inside their house for safekeeping or for protection against the weather).
* See if someone else accepted the delivery on your behalf at your address.
* Wait 24 hours (in rare cases tracking may say delivered up to 24 hours prior to arrival).
* If this search doesn't help you find this missing package and if you haven't already contacted your local postal office or local shipping carrier, you should contact them today to officially put them on notice and let them know that your package was not delivered.
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Customs Delays
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- Depending on the destination country, international orders can occasionally be delayed or held in customs. This is not uncommon, especially with economy shipping methods and can sometimes delay a package for weeks beyond the regular delivery time. We understand that such delays can be very inconvenient when they occur, but we do not have any influence over such situations.
- We do not have any communication with the shipping carrier once the package has left the U.S.A.
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