About Us
Server Surplus UK operates this
outlet store. Server Surplus UK Ltd has thousands of New and Refurbished items
from complete networking servers to component level items such as CPU’s, SSD’s,
GPU’s, Memory, PCB’s, Motherboard, Network Switches, LCD/LED panel assemblies
and all other enterprise and personal computing commodities. Whether you are
looking for parts to build, repair, modify your PC or a business looking to buy
parts in bulk or hard to find parts, we stock thousands of parts to meet your
demands. All parts that are listed are genuine brands, they have come straight
from the OEM and or through their EMS companies. These parts will be New or
they will be manufactured refurbs. Some of the brands that we stock are HPI,
HPE, Nvidia, Chicony, Seagate, Hitachi, Samsung, Intel, SkHynix, Micron. We can
ship worldwide. Monday to Thursday 07.30hrs -16:30 hrs and on Friday’s 07:30hrs
to 12:30 hrs. We encourage you to visit our store Server Surplus UK to know more about us and our products…We are glad
if we get the opportunity to provide our services.
Shipping Policy
• Within
the UK we ship through UPS next day service if the order received before the
cutoff time 02.30pm
• If
we offer free ground shipping on a listing, it will be for the within UK only
with some exception
• Freight
delivery appointments may be required for oversized or heavy items.
• Server
Surplus UK is not responsible for any customs, duties, and/or taxes for
international shipments.
• We
only ship to Confirmed Addresses on your PayPal Account and the address
captured in the order in case of APS Financial accounting through eBay . We
cannot change the delivery address, nor cancel the order, nor set this up for a
hold at the shipping company for pickup. If you refused the shipment or it is
otherwise returned to us, it will be considered a non-defective return and you
will be responsible for all shipping costs and the 10% product cost as the
restocking fee
• Orders
will leave our warehouse within 48 hours of your payment being cleared by
PayPal / APS Financial accounting through eBay . We ship Monday through Friday,
we do not ship on Saturdays or Sundays because our offices are closed. At this
time, we do not provide local pick up
• Please Note: All International orders must
have the complete delivery address with clear postcode, contact name, contact
email id in order to avoid any customs queries and or delay in shipments
Payment
• We
only accept payment by PayPal / APS Financial accounting through eBay and they must be from confirmed addresses
• Immediate
payment is required, or within 5 days of auction closing
Returns
Buy With Confidence! We inspect all of our products to ensure it meets
the manufacturer quality standards. We have a 30 Day Return Policy
Please contact us with the serial
number and relevant pictures if you have any issues with your item and to
obtain an RMA
• You
can return or exchange an item purchased within 30 days of the original
purchase date. You must return the product in its original packaging (or
equivalent) that was shipped to you, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment
• For
non-defective returns, you are responsible for the original and return shipping
costs. Items that qualified for free shipping that are being returned will have
our standard shipping charges + 10% of the product cost as the restocking fee
deducted from the refund
• Once
an order ships, we cannot set this up for a hold at the shipping company for
pickup, nor change the delivery address, nor cancel the order. If you refused
the shipment or it is otherwise returned to us, it will be considered a
non-defective return and you will be responsible for all shipping costs + 10% of the product cost as the restocking fee
• A
pre-paid return label will be emailed to you when the RMA for a defective
return is approved
• If
ServerSurplus UK cannot reproduce the reason for a defective return, you will
be responsible for all shipping costs
• We
send you an email that includes your shipped product's part number and serial
number. We verify all serial numbers against our ship records and If your
return is missing the UPC code on the manufacturer's packaging, or the product
serial number is removed or incorrect, we will refuse your return
• Refunds
will be processed to your account 7-10 days after Server Surplus UK receives
your authorized return at our facility
“By placing your
order or making an offer for an item, you are agreeing to the policies and
guidelines mentioned above”
Contact Us
• Our
customer support is available from Monday to Thursday 07.30hrs -16:30 hrs and
on Friday’s 07:30hrs to 12:30 hrs
• Please
contact us via the eBay Contact Seller Functionality
• Please
contact us with any concerns so that we can ensure you are satisfied with your
purchase
• If you feel you can't leave us top ratings,
contact us and we'll make it right!