Every packages from SF AQUATIC are packed with care. Your livestock will be traveling in insulated Styrofoam to ensure they will have an easy transit into new homes.
We packed our livestock in thick plastic bag with live Oxygen, then placed the bag inside the enclosure Styrofoam box.
Currently, we ship livestock using USPS and UPS
- Monday - Live Animals/Plants and Hard Goods.
- Tuesday - Live Animals/Plants and Hard Goods.
- Wednesday -Live Animals/Plants and Hard Goods.
- Thursday - Hard Goods Only.
- Friday - Hard Goods Only.
- Saturday -Live Animals/Plants and Hard Goods.
- Sunday - No Shipping
Live Animal/Plants orders place after Wednesday 10:00 pm PST, will not ship until Saturday same week.
Request of shipping Live Animals/Plants on other days of the week can be request when you place an order.
WE ARE ALSO HAVE RIGHT TO DELAY THE SHIPPING WHEN WE THINK THE WEATHER IS NOT OPTIMAL TO SHIP LIVE ANIMALS/PLANTS
"We take the loss, so our customer doesn't have to."
Every package bought from us is covered under our Live Guarantee Arrival Policy. In the event of any animal dead on arrival, please follow these steps to submit your claim:
- Take 30 seconds of dead live stock in a water container and 3 clear pics of a dead animal in the unopened bag next to the shipping label. Email video and picture to us
- Send us a message with clear description to help us diagnose the problem.
- Allow us up to 24 hrs. to process the claim.
- Once the claim is approved, a refund will be sent to you based on the number of fishes
Please note, in some circumstances, our DOA policy will be voided:
- If the package is unsuccessful delivery on the 1st attempt ( We will ship to the address you provided on file.)
- The package is left outside for an extended period of time during extreme weather. (Once shipped, a tracking number will be provided, it's your responsibility to take them inside as soon as they are delivered. If the package is left outside more than 3 hrs. from the time of delivery, DOA will be voided.
- The package is lost due to a package thief (If this happens, please contact your local USPS to file a claim)
- Once the guppy is released into the tank, it's your responsibility to keep them alive because we do not what your tank water para termer is. If there is any problem when they arrive, the customer needs to report it to us right away, not 3-4 days or a week after
- We process case by case, let us know your thoughts to help us process the claims.
Due to the complication of shipping live stock, we do not accept return on live stock.
Any dispute will be resolve by issue a partially or full refund or sending out replacement.
Quarantine 14 DAYS
Our PRODUCT always in quarantine minimum of 14 days before they list to the public for sale
There is no shortcut or exception in this process.
We want to ensure they are healthy & able to handle the stressful transportation to their forever home
We inspect our FISH/SHRIMP before shipping them out to customers.