eBay Money Back Guarantee

Get the item you ordered or your money
back—it’s that simple.

It’s automatic and covers your purchase price plus original shipping on eligible purchases*
and there’s no extra fee for coverage. Follow these steps to get your refund.

Contact Your Seller

If an item hasn’t arrived or isn’t as
described, go to My eBay, select the
item in your purchase history, and
reach out to your seller.

Not resolved? Let us know.

If you’ve talked to your seller and the
issue still isn’t resolved after three
business days, contact us.

We’ll get your money back. Fast.

You can count on hearing from us within
48 hours.

        

Need to Retur an Item?


It’s easy to do on eBay.

Free return policy.
then follow these easy steps to make a return.


1

Start Your Return

Select the item you want to return in
your purchase history on My eBay.

2

Ship the Item Back

If the seller asks, send the item back as
soon as possible using their preferred
return method.

3

Receive Your Refund

If the seller doesn’t refund your money,
ask eBay to step in and help.