Contact us

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We can be contacted at any time through eBay messages if you have any questions, comments or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.

 

International Buyers - Please Note

Our shop is in Japan, items are shipped from Japan 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. 

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Payment

If we cannot confirm a payment within 3 days nor get any message, we might report the buyer and cancel the deal.
If you are planning to be in the situation with no internet, please let us know.

Handling time within 5 -10 business days   **Due to Corona Pandemic All Shipping Options can't be available in different countries. So you may to have to pay extra shipping chares according to shipping method available in your country. You can check from Japan Post Site or ask us for shipping option. Thanks for your cooperation.** Shipping method   Asia  South America Africa  US/ CA/ AU Europe    Economy Air Mail (without tracking no insurance)  2-3 weeks  6-8 weeks   2-5 weeks Standard Air Mail (with or without tracking depend on countries) (USA, Canada, Australia and some other countries tracking service is not available right now) 1-2 weeks   1-3 weeks 1-3 weeks  Expedited (With Tracking) 3-7 days  10-20 days  4-9 days **Due To Corona Pandemic Delivery may be delayed little bit than usual time. Please understand when your are ordering.  **USA and some other countries doesn't allow EMS or any Tracking Service shipping right now.  If you are in a hurry, We can still provide Expedited shipping with tracking by Yamato International Shipping Service. Please ask us for the rate. ** Returns Return only be accepted for unused and unopened packages. We accept return within 30 days from the receipt of the item for refund. Buyer has to contact us first before return the item. Unless the item is defective, the buyer is responsible of paying return shipping cost and we refund the cost of item ONLY. Also, please be advised that the item has to be returned in the original condition with all the package and paperwork if any.