How long will it take for my order to be dispatched?
We aim to dispatch items within 1-2 working days of receiving payment via the shipping method outlined on your invoice. In busy periods, this may extend to 3-4 working days of receiving payment.
Can you delay dispatch on my order?
No, unfortunately we cannot hold on to any orders. All of our orders must be dispatched once paid.
What are your customer service hours?
Our dedicated Dougie Mac eBay customer service team currently operates Monday to Saturday each week, between the hours of 9am - 4pm. We aim to respond to your message within 1-2 working days. Please Note: over public holiday periods in the UK, our response time could be delayed.
Can I collect my item?
Yes, you are welcome to collect your order. Please message our Dougie Mac eBay customer service team to arrange a suitable time, and find out where to collect your item from.
What is your Returns Policy?