Terms and Conditions

Merchant's obligations

• The trader is obliged to deliver to the consumer goods that comply with the terms and conditions stipulated in the contract.
• Goods are considered to be in conformity with the terms of the contract if they correspond to the description provided by the trader to the consumer and have the same properties as the sample of goods provided by the trader to the consumer.
• In the absence of a description provided by the trader to the consumer, the goods are considered to be in conformity with the terms of the contract if they are suitable for the purpose about which the consumer informed the trader at the time of conclusion of the contract and to which the trader agreed.

Legal guarantee

• If the goods are found to be defective, the consumer has the right to demand that the trader eliminate the defect (repair or replacement of the goods free of charge, price reduction) or withdraw from the contract.
• Repair and replacement of goods are the primary rights of the consumer. The consumer has the right to require the trader to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires disproportionate or unreasonable costs.
• The goods must be repaired or replaced within a reasonable time (replacement — no later than 10 calendar days from the discovery of the defect, and standard repair — no later than 30 calendar days from the discovery of the defect), so that the consumer does not experience significant disruption, taking into account the nature of the goods and the purpose for which they purchased them.
• Free repair or replacement of goods implies that the trader bears all costs (including postage, labor, and materials) necessary to ensure that the goods comply with the terms and conditions stipulated in the contract.
• The consumer has the right to demand a reduction in the price of the goods or to withdraw from the contract if one of the following conditions exists:
  • The goods cannot be repaired or replaced;
  • The trader did not repair or replace the goods within a reasonable time and the consumer lost interest in the performance of the contract;
  • The repair or replacement of the goods by the merchant will cause significant inconvenience to the consumer.
• In the event of withdrawal from the contract, the consumer has the right to demand compensation for damages caused by non-fulfillment of the contract in accordance with the procedure established by the legislation of Georgia.
• The consumer does not have the right to withdraw from the contract if the defect in the goods is minor.
• The consumer has the right to exercise the above-mentioned rights if the defect in the goods was discovered within 2 years from the date of delivery of the goods to them.
• If the consumer discovers a defect in the goods within 6 months of taking possession of the goods, it shall be presumed, until proven otherwise, that the defect existed at the time of delivery of the goods, if this is possible due to the nature of the goods or the nature of the defect. In this case, the burden of proof shall lie with the trader. If the consumer discovers a defect in the goods after 6 months of taking possession of the goods, the burden of proof that the defect existed at the time of delivery shall lie with the consumer.

Order acceptance

• Payment is made on the website.
• The seller is obliged to process the customer's order within two days from the moment of payment. The item is ordered from the US, which is why the delivery time is on average 15-20 business days. In certain cases, the period may be extended to 2 months, since some products on eBay are placed from a Chinese warehouse. In such cases, after purchase, the item is initially sent to the US, to the seller, and then it is already shipped. All items are delivered by the Georgian logistics company “Flybox”.
• The order is considered completed upon delivery of the item to the customer.
• If it is impossible to deliver the item to the customer, the order will be canceled and the amount paid by the customer will be refunded.
• The customer is obliged to inspect the order upon receipt and confirm by signature that the item has no visual defects.
• The trader is obliged to provide the customer with all documents related to the order upon request.

Delivery fee

The company does not provide a delivery service, because when placing an order the web page indicates the branches of Flybox throughout Georgia, according to the relevant cities and addresses. The cost of 1 kilogram at the carrier company's rate is $8.

When placing an order, the user selects the desired city and branch address. After the item arrives, the user receives an SMS notification and, after paying for transportation according to the weight of the item, picks up the item from the specified branch. If the value of the item exceeds 300 GEL, it is subject to customs clearance. Customs duty is 18% of the sum of the product value and transportation. (See details https://flybox.ge/ka/terms-and-conditions)

Unconditional return policy

• The consumer has the right to withdraw from a distance contract and/or an off-site contract within 14 calendar days without giving any reason.
• This period is calculated as:
  • In the case of a service contract — from the conclusion of the contract;
  • In the case of a contract for the purchase of goods — upon receipt of possession of the goods by the consumer or a third party designated by them (other than the carrier);
  • In the case of an order for goods placed by the consumer in several parts — upon receipt of possession of the last item by the consumer or a third party designated by them (other than the carrier);
  • In the case of a contract for the regular (at defined intervals) delivery of goods — upon the first receipt of possession of an item by the consumer or a third party designated by them (other than the carrier).

Return conditions

• To exercise the right to return an item unconditionally, the consumer must write to us on our Facebook page (when returning an item, the consumer must write to the official e-mail info@ebg.ge; the original shipping barcode (the bulletin) must be attached to the item so that the item can be identified and then sent back to the seller.)
• In the event of withdrawal from the contract, the consumer is obliged to:
  • return the goods to the trader or a third party designated by them immediately after sending the notice of withdrawal from the contract, but no later than 7 calendar days;
  • bear the direct (immediate) costs associated with returning the goods.
• If the characteristics of the item do not correspond to the data indicated on the site, the item has an original defect, or the item was damaged during transportation, the trader ensures the return of the product with its own resources.
• The consumer is obliged to return the item in full, together with all accompanying documents.
• The trader is obliged to refund the amount paid by the consumer within 14 calendar days of receiving the notice of the item's return. The trader has the right to refuse the refund until they receive the goods back or receive from the consumer a document confirming that the goods have been sent, whichever occurs earlier.
• The refund will be made by the same means of payment that the consumer used, unless the consumer agrees to the use of another means of payment.
• The consumer's withdrawal from a distance contract automatically results in their withdrawal from the related contract and the restoration of the original situation.
• As a result of withdrawal from the contract, the obligations assumed by the parties under the distance contract are annulled, and whatever the parties received through its performance is returned to them.

Exceptions to withdrawal from the contract without giving any reason

• the contract provides that the price of the goods or services supplied depends on changes in the financial market that the trader cannot control;
• the goods or services supplied are made to the consumer's individual order;
• sealed goods were supplied to them, the seal was broken after delivery and, therefore, the goods cannot be returned for reasons of health or hygiene.

Force majeure

• Neither party shall be liable for the full or partial failure to perform its obligations if the failure is caused by natural and technological disasters, fire, hostilities, government decisions, and these events began or developed after the purchase of the order.
• If any of the listed circumstances directly affects the period for the fulfillment of the obligations assumed by the party under these Consumer Terms and Conditions, this period will be extended in accordance with the duration of the force majeure circumstances.
• The party that is affected by a force majeure circumstance is obliged to notify the other party of such circumstance, its possible duration and termination.
• The facts set forth in the notification must be confirmed by the relevant regional: trade, industrial, or other competent authority.
• Failure to notify or late notification deprives the party of the right to use the above force majeure events as a basis for exemption from liability.